Urgent and emergency care

Safe and effective Urgent and Emergency Care (UEC) (acute hospital, ambulance, NHS 111 and other services providing urgent care) is fundamental to healthcare delivery today and highly valued by the public. UEC must respond to changing healthcare needs in the population and how people access healthcare.

We are looking to build on our collaborations with NHS providers, commissioners and users of UEC to address key national and local priorities and transform these into solutions that are locally and nationally appropriate and deliverable.

Our projects

  • Avoidable hospital admissions

Using the linked UEC dataset (CUREd) to identify avoidable admissions in key patient groups such as frail older people.

  • Managing low acuity attendances within the UEC system

Building on nationally renowned work on low acuity ED attendances to develop and evaluate solutions for people with low acuity problems in the system.

  • Managing uncertainty in the Emergency Department

Understanding how clinician management of uncertainty in the ED affects UEC; implementing interventions to manage uncertainty and improve service and patient outcomes.

  • Reducing avoidable ambulance journeys

Developing and testing decision support tools for paramedics that will facilitate safe discharge of patients at scene.

  • Modelling & testing alternatives to improve flow in the UEC system

Modelling methods of optimising flow within the UEC system focusing on key patient groups such as those at the end of life and care home patients.

Learn more about this work here: Unscheduled Care Coordination Hubs

Improving Urgent & Emergency Care Services using the CUREd Data Set.mov

Challenges faced by the UEC

The UEC theme have produced an animation which details some of the challenges facing the UEC system and how they use their routine linked UEC dataset to address them.

Contact the team

Colin O’Keeffe, Theme Manager - c.okeeffe@sheffield.ac.uk